Terms of Service

BenDo is a trademark of [Legal Entity Name], a company registered in Morocco. Where these terms refer to "BenDo", "we", "us" or "our", they refer to that company.

BenDo is a marketplace. We connect you with independent partner businesses that offer surplus food. We are not the seller or producer of that food, and we do not prepare, store or handle it.

You must be at least 18 years old, or have the consent of a parent or guardian, to hold a BenDo account.

You are responsible for the accuracy of the details you give us and for keeping your login credentials confidential. Tell us immediately if you believe someone else is using your account.

We may suspend or close an account that is used fraudulently, abusively, or in breach of these terms.

A Surprise Bag contains a selection of unsold items chosen by the partner. Its exact contents are not known in advance and cannot be selected, exchanged or substituted.

Listings show the category of food, the collection window, the price and the number available. Once you reserve, the partner sets that bag aside for you and removes it from sale.

Reservations must be collected in person during the stated collection window, unless you have chosen a delivery option where one is offered. Collection is confirmed by presenting the unique code in your app.

All prices are shown in Moroccan dirhams (MAD) and include applicable taxes unless stated otherwise. Payment is taken at the time of reservation.

If a partner cancels, or your bag is not available when you arrive within the collection window, you are entitled to a full refund to your original payment method or to BenDo credit, at your choice.

Because a reserved bag is withdrawn from sale and cannot be resold after the window closes, reservations that you do not collect within the window are not refundable. If you believe there are exceptional circumstances, contact support.

Promotional codes and referral credit are personal, non-transferable, have no cash value, and may be withdrawn if obtained or used improperly.

Partners are responsible for the safety, quality, labelling and legal compliance of everything they sell, including allergen information and use-by dates. They must not list food that is unfit for sale.

Rescued food is often close to the end of its shelf life. Check labels on collection and store or consume items promptly.

If you have a food allergy or intolerance, do not rely on a Surprise Bag being free of any given ingredient. Ask the partner before collecting.

Report any safety concern to us and to the partner as soon as possible.

Do not misuse the service: no fraudulent reservations, no resale of rescued food as a business without the partner's agreement, no abusive behaviour towards partner staff or couriers, and no attempt to interfere with the security of the platform.

Reviews and other content you submit must be honest, lawful and your own.

Businesses using BenDo are bound by a separate partner agreement in addition to these terms. That agreement sets out commission, payout cycles, listing standards and food-safety obligations.

Partners are independent operators. They are responsible for their own pricing, staffing, licensing and compliance.

We work to keep BenDo available and accurate, but we do not guarantee uninterrupted service. Features, coverage areas and partner availability may change.

We may modify or discontinue parts of the service. Where a change materially affects you, we will give reasonable notice.

Nothing in these terms limits liability that cannot be limited under Moroccan law, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that, our liability in connection with any reservation is limited to the amount you paid for it, and we are not liable for indirect or consequential loss.

Claims concerning the food itself, its quality, safety or description, are in the first instance a matter between you and the partner. We will help you resolve them.

The BenDo name, logo, applications, designs and content are owned by us or our licensors and may not be copied or used without permission.

We may update these terms. The date at the top of this page shows when they last changed. Material changes will be notified in the app or by email, and continued use after that date means you accept the updated terms.

These terms are governed by Moroccan law, and the courts of Casablanca have jurisdiction over any dispute, without prejudice to any mandatory consumer rights you have where you live.

Questions about these terms: write to us using the contact details on this site.